Complaints Procedure | M&M Windows
Manufacturers & Installers Of Veka Profile Doors, Windows & Conservatories.
Telephone today on 01942 711188

Complaints Procedure

Our Commitment To You

At M&M Windows every customer is important to us, and we believe you have the right to a fair, swift and courteous service at all times. Complaints should preferably be put in writing via email or letter although verbal ones will be accepted.

M&M Windows Complaints Procedure

1) We will acknowledge your complaint promptly within 5 working days of receipt.

2) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

3) We will then endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4) If more than 8 weeks from the date of your complaint has past and you haven’t received a final response or you are dissatisfied with the final response you have received (at any stage of the process), then you have two options, dependant on the nature of your complaint.

If your complaint concerns the cost of works or anything relating to finance you can write to:

Financial Ombudsman Service (FOS)
Exchange Tower
E14 9SR

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

If your complaint concerns the quality of the product of workmanship then you can write to:

Veka PLC
Rossendale Road Industrial Estate
BB11 5DA

M&M Windows Ltd is authorised and regulated by the Financial Conduct Authority (FRN 804879) We are a credit broker not a lender and have a facility with one lender.

M&M Windows is a trading name of M&M Windows Ltd.

Great reasons to pick M&M Windows

+ Approved installers +Energy efficient +10 year guarantee +Local family run business +Rated 5 star +Specialists in composite doors

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High Standard Of Work

Consistently rated 10 out of 10 by our customers. Check out who independently contacts our customers for feedback.

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Years Of Experience

Over 50 years combined experience of the business owners, in working in the industry.

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Hassle Free Estimates

You contact us. We measure. We give you a total price including VAT. We leave it with you.

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High Quality Products

We use only the best products including veka profile, regency glass, unique door panels


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